Company Information

Sage is a leading supplier of business management software solutions and services to 5.8 million customers worldwide. From small start-ups to larger organisations, we make it easier for companies to manage their business processes.

Key facts

• Global company with over 5.8 million SME customers worldwide
• Over 14,500 employees
• Over 40,000 customer support service calls daily
• Global network of over 30,000 reseller partners and 40,000 accountants
• 1.7 million support service contracts, of these, 1.1 million offer a combination of support/maintenance and other services
• Highly cash generative business which has consistently delivered strong operating margins
• Organic growth (excluding acquisitions) of 3% for the financial year ended 30 September 2008 (prior year restated at constant exchange rates to facilitate the comparison of results)

Philosophy

Our purpose is to help our customers run their businesses more effectively, helping them to gain greater insight into their business activities and providing them with lasting benefits by automating their business processes.

We develop, sell and support business software that automates business processes. The core of our products cover accounting, however Sage is not just about accounting software. Our product range includes:

• Accounting
• Payroll
• Customer relationship management
• Financial forecasting
• Job Costing
• Human Resources
• Business Intelligence
• Taxation and other products for accountants
• Business Stationery
• Development platforms
• E-business
• Payment processing

The support service and aftercare we provide to our customers continues to be the cornerstone to our success. We offer Sage customers:

• A support contract to enable a rapid response to their queries from a trained technical product expert
• Specialist advice lines on critical business topics such as Human Resources and Health and Safety*
• Training on Sage products to enable users to get the maximum out of their software

*only available in some countries

Customers

We offer outstanding customer service and our customer-centric approach is designed to engender customer loyalty, whilst at the same time setting us apart from our competition. The quality of our products and service encourages recommendation by our customers, as well as by over 40,000 accountants in practice.

Our 5.8 million customers are the base of our strong competitive advantage. They are a dynamic source of product upgrades and migrations as their businesses grow, and their support contracts provide a strong flow of recurring revenues.

Each year, our customer base grows through organic growth and additions through acquired companies. Our dynamic and growing customer base is proof of the quality of our products and services.

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