Financial Highlights

For the year ended 30 September 2009

• Support contract renewal rates maintained at 81%
• 245,000 customers added in the year (2008: organic: 304,000)
• Organic revenue contraction of 5%* (2008: 3%* organic revenue growth) in challenging markets
• Subscription± revenues now 65% of total revenue. Overall organic subscription revenue growth of 2%*
• Organic contraction of 16%* in software and software-related services revenues reflecting weaker customer demand in the current economic climate
• Continued focus on cost savings
• EBITA† margin including restructuring costs was 22%, excluding restructuring costs was 24% (2008: 23%*)
• Investment in R&D maintained at £174.6m (2008: £175.2m*)
• Strong operating cash flow of £357.6m (2008: £342.0m) representing 112% of EBITA†
• Robust balance sheet with committed bank facilities to 2011 and £167.4m of debt paid down in the year on a currency neutral basis
• Proposed total dividend increased by 3% to 7.43p per share (2008: 7.21p per share) reflecting strength of cash flows and robust business performance

*Foreign currency results for the prior year ended 30 September 2008 have been retranslated based on the average exchange rates for the year ended 30 September 2009 of $1.54/£1 and €1.14/£1 to facilitate the comparison of results.

†EBITA is defined as earnings before interest, tax and amortisation of intangible fixed assets.

±Subscription revenues are recurring in nature and include combined software/support contracts, maintenance and support, transaction revenues (payment and health insurance claims processing) and hosted products.